Frequently Asked Questions

Getting your parcel ready to ship usually takes 0–2 working days (Monday to Friday). Delivery takes 1–2 working days (Monday to Friday).

If you’ve changed your mind or something has come up, you can cancel or update your order before it is dispatched. Just email us at info@nuvanestudio.co.uk. Please note that once we’ve started processing or shipped your order, no changes can be made.

Please start by contacting us straight away at info@nuvanestudio.co.uk. We’ll step in quickly to put things right, and we’re very sorry for any trouble this may cause. You may file a complaint for damages, receiving something other than you ordered, or any other reason you see fit.

To begin the process, please email us at info@nuvanestudio.co.uk. Include your order number and a short note explaining why you’d like to return the item. Once we’ve reviewed your request, we’ll get back to you with the next steps.

When you place an order, we collect the details you provide – such as your name, address, and email address – to process your purchase. While you browse our website, your computer’s Internet Protocol (IP) address is also automatically shared with us, which helps us understand your browser and operating system.

When it comes to checkout, you can pick from a wide range of secure methods. Here’s the full list available in our store: Visa, Mastercard, Maestro, American Express, UnionPay, Discover, Diners Club International, Elo, PayPal, Shop Pay, Apple Pay, and Google Pay.

Clear pages, plain wording, and a calm flow from start to finish. Navigation stays tidy, the steps make sense, and help is within reach when you need it. A clear, uncluttered place to browse that keeps things open and uncomplicated.

Nuvané Journal is a relaxed corner of the site where you can dip into stories, notes, and gentle updates at your own pace. Some reads are quick and handy; others take a little longer when there’s more to say. We keep things clear, warm, and unhurried – no noise, no pressure.